FAQs

What should I bring?

If you come for a Community Session:

Towel, Robe, Slippers/Flip-Flops, Water and a Water Bottle.

If you come for a Private Session:

Slippers/Flip-Flops. (We supply: a Towel, a Robe and Filtered Water)

What is included?

Private Sessions: sauna, hot tub, cold plunge, rest areas and fire pit, hot shower, washroom and changing area

Community Sessions: sauna, cold plunge, hot shower, washroom and changing area

What are the hours

9:00am - 9:30pm every day of the week.

Private Sessions: The sessions are 100 minutes, or you can book 2 sessions together for 3 hours. Please arrive 5 minutes before your session starts.

Community Sessions: The sessions are 45 minutes.

Do I, our my group, have the spa to myself/ourselves

Yes, if you book a private sessions. When you book a private session, you have exclusive use of the spa. Community Sessions are shared with up to 3 other people.

What is included

Private Session:

A Cedar Barrel Sauna (fits 4 comfortably). Cedar Cold plunge. (4 - 7 degrees for maximum health benefits), Hot Tub, Hammocks, chairs and fire pit in Rest Area, Hot Shower, Changing Room and Washroom. One of Canada's rarest old-growth forests.

Community Session:

A Cedar Barrel Sauna (fits 4 comfortably). Cedar Cold plunge. (4 - 7 degrees for maximum health benefits), Hot Shower, Changing Room and Washroom. One of Canada's rarest old-growth forests.

Is there an age limit?

You have to be 16 years of age or older to use the Spa.

Cancellation Policy

We have a strict cancellation policy. You may cancel your booking and receive a refund (minus a 20% processing fee) for up to 48 hours prior to your appointment. If less than 48 hours notice is given, no refund will be provided. If you want to re-schedule an appointment, you can do so as long as you give us a 48 hour notice.

Are we open when it's raining

Yes. The forest can be even more captivating when it rains.

Are there any restrictions for people on medication or suffering from health issues, or those who are pregnant?

Thermal therapy may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when the conditions are viewed as serious and/or uncontrolled.

Always consult your doctor for personalized medical advice.

Once I book a session, what can I expect

We are a private Thermal Spa in a rural area. The Thermal Circuit is contained within one space, so once you are in your Circuit, it is completely private. Guests can enjoy the spa in a stunning forest environment with the sights and sounds of nature. You'll get an email confirmation.

Where do I park?

There is free parking onsite.

Can I bring food or drinks?

Private Sessions: You can bring your own food and drink.

Community Sessions: please do not bring food.

Please arrive sober and hydrated. Consuming alcohol during a session may counteract the benefits of hot & cold therapy. We know that a Circuit session can make you really hungry, so if you like, you’re more than welcome to bring a snack /picnic. Please do not bring glass products. We supply plastic glasses. Please do not eat in the sauna, hot tub nor the cold plunge.

Respecting the environment

We love to share this beautiful forest with others. Join us in the enjoyment of this special place. Please keep your voices down to respect our neighbours.

Well-Behaved Dogs Allowed in Private Sessions

Private Sessions: Please tie them to a post. Do not let them roam.

Community Sessions: No pets allowed.

Arbutus View Thermal Spa is committed to adhering to the principles of PIPA (Personal Information Protection Act), PIPEDA (Personal Information Protection and Electronic Document Act), CASL (Canada’s Anti-Spam Legislation) and any other applicable legislation to protect the privacy and confidentiality of the personal information of members, subscribers and customers volunteers. We value the trust of those we deal with, and of the public, and recognizes that maintaining this trust requires that we be transparent and accountable in how we treat the information individuals choose to entrust with us.

During the course of our various activities Arbutus View Thermal Spa gathers and uses personal information to carry out its work and other day-to-day activities. It is reasonable for a person to expect Arbutus View Thermal Spa to carefully protect the personal information it collects and that any other use other than those for which it was collected, will be disclosed, and subject to consent

Arbutus View Thermal Spa does not sell, rent or exchange any personal information collected from our members, subscribers or customers with any other Company, organization or entity.

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